These terms set out how our website may be used and the general framework for our client work. Individual engagements are always governed by a signed proposal or agreement.

1. Agreement to these terms

These Terms of Service (“Terms”) govern your use of the website at abrajmedia.com (the “Site”), operated by Abraj Media (“we”, “us”). By accessing the Site you agree to these Terms. If you do not agree, please do not use the Site.

Client engagements — the services we deliver — are governed primarily by the written proposal, statement of work, or services agreement signed for that engagement. If those documents conflict with these Terms, the signed documents prevail.

2. Our services

Abraj Media provides digital marketing, branding, design, web development, and related consulting services. Descriptions on the Site are provided for general information; the specific scope, deliverables, timeline, and fees for any engagement are defined in a written proposal agreed with the client before work begins.

3. Quotes, fees, and payment

• All fees are agreed in writing before an engagement begins. Fixed-price projects are billed per the agreed schedule; programs are billed per the agreed term unless otherwise stated.
• Invoices are payable within the period stated on the invoice. We may pause work on accounts with overdue balances after reasonable notice.
• Third-party costs — such as advertising spend, software licenses, stock assets, or hosting — are the client’s responsibility and are either paid directly by the client or re-billed at cost, as agreed in the proposal. Advertising platform spend is not included unless specifically stated in the client agreement.
• Unless otherwise stated in a signed agreement, fees for work already performed are non-refundable.

4. Client responsibilities

• Provide timely feedback, approvals, and any content, assets, or account access reasonably required for the engagement.
• Ensure that materials you provide do not infringe third-party rights and that you are authorized to grant us access to any accounts involved.
• Comply with the policies of third-party platforms (such as Meta, Google, TikTok, or Shopify) used in your engagement. Platform decisions — including ad-account restrictions — are outside our control, though we will always work diligently within platform rules.

5. Intellectual property

Upon full payment of all fees for an engagement, the client owns the final deliverables created specifically for them, unless the signed agreement states otherwise. We retain ownership of our pre-existing materials, tools, processes, and know-how, and grant the client a license to use them as embedded in the deliverables.

Unless a client requests otherwise in writing, we may reference the client’s name and display non-confidential work in our portfolio and marketing after the work is public.

6. Results and no guarantees

We bring professional skill, diligence, and measurement discipline to every engagement. However, marketing outcomes depend on factors outside any agency’s control — including markets, platforms, competition, budgets, and the client’s own product and pricing. We therefore do not guarantee specific results such as rankings, traffic, conversion rates, or revenue, and anything on the Site should not be read as such a guarantee.

7. Confidentiality

Each party agrees to keep the other’s non-public business information confidential and to use it only for the purposes of the engagement. This obligation survives the end of the engagement. Where clients require a separate non-disclosure agreement, we are happy to sign one.

8. Acceptable use of the Site

• Do not attempt to disrupt, probe, or gain unauthorized access to the Site or its infrastructure.
• Do not use the Site to transmit malware or unlawful content.
• Do not scrape or republish Site content at scale without our written permission.

9. Third-party links

The Site may link to third-party websites and services. We are not responsible for their content, policies, or practices, and a link does not imply endorsement.

10. Disclaimers

The Site is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Site, including fitness for a particular purpose and non-infringement. Information on the Site is general in nature and does not constitute professional advice for your specific situation.

11. Limitation of liability

To the fullest extent permitted by law, Abraj Media will not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill, arising from use of the Site. For client engagements, our total aggregate liability is limited to the fees paid for the engagement giving rise to the claim, except where a signed agreement states otherwise or where liability cannot be limited by law.

12. Termination

Engagement-specific termination terms (notice periods, payment for work in progress, handover) are set out in each proposal or services agreement. We may suspend or terminate access to the Site for conduct that violates these Terms.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which Abraj Media is registered, and any dispute arising from them is subject to the exclusive jurisdiction of the courts of that jurisdiction. The governing jurisdiction is stated in every client agreement.

14. Changes to these terms

We may update these Terms from time to time. The “Last updated” date above reflects the latest revision. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms can be sent to info@abrajmedia.com.