We keep this policy in plain language because privacy notices should be understood, not just published. It describes what we collect, why, and the choices you have.

1. Who we are

Abraj Media (“we”, “us”) operates the website abrajmedia.com and provides digital marketing, branding, and creative services. This policy explains what personal information we collect, why we collect it, and how we handle it. If you have any questions, contact us at info@abrajmedia.com.

2. Information we collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our website.

• Contact details you submit — such as your name, email address, company name, website, and the contents of your message.
• Business information shared during an engagement — such as billing details, project briefs, and access credentials you explicitly provide for the services we deliver.
• Technical data collected automatically — such as IP address, browser type, device information, pages visited, and referring URLs, typically via server logs and any analytics tools we use.

3. How we use your information

• To respond to inquiries and provide the services you request.
• To manage client relationships, contracts, billing, and support.
• To operate, secure, and improve our website and services.
• To comply with legal, accounting, and regulatory obligations.
• To send service-related communications. We only send marketing communications with your consent, and you can opt out at any time.

4. Legal bases for processing

Where data-protection law requires a legal basis (for example under the EU/UK GDPR), we rely on: performance of a contract (to deliver services you engage us for); legitimate interests (to respond to inquiries, secure our website, and improve our services); consent (for marketing communications and non-essential cookies, where applicable); and legal obligation (for records we must keep, such as invoices).

5. Cookies and analytics

Our website uses only the cookies and similar technologies necessary for it to function, plus optional analytics to understand how the site is used. Analytics data is used in aggregate and is not used to personally identify visitors. You can control cookies through your browser settings; disabling them may affect some site functionality.

6. How we share information

We do not sell personal information. We share it only in the limited circumstances below:

• Service providers who help us operate — such as website hosting, email delivery, and analytics — under agreements that limit how they may use the data.
• Advertising and marketing platforms (for example Meta, Google, or TikTok) when delivering client services, and only as necessary to perform the work agreed with the client.
• Professional advisers, such as lawyers and accountants, where reasonably necessary.
• Authorities, where required by law or to protect our legal rights.

7. International transfers

Our service providers may process data in countries other than your own. Where required, we use appropriate safeguards — such as contractual protections — to ensure personal information remains protected to the standard described in this policy.

8. Data retention

We keep personal information only as long as needed for the purposes described above. Inquiry data is retained while we correspond with you and for a reasonable period afterwards. Client records are retained for the duration of the engagement and as required for legal and accounting purposes, after which they are deleted or anonymized.

9. Security

We use appropriate technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls, and least-privilege access to client accounts and data. No method of transmission or storage is completely secure, but we work to protect your information in line with industry good practice.

10. Your rights

Depending on where you live, you may have rights over your personal information, including the right to access, correct, delete, or receive a copy of it, to object to or restrict certain processing, and to withdraw consent where processing is based on consent.

To exercise any of these rights, email us at info@abrajmedia.com. We will respond within the timeframe required by applicable law. You may also have the right to lodge a complaint with your local data-protection authority.

11. Children’s privacy

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be communicated more prominently where appropriate.

13. Contact

For any privacy questions or requests, contact Abraj Media at info@abrajmedia.com.